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Towbook Management Software Review

2

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Vertical Industry, Automotive

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Description of Towbook Management Software

Towbook is secure, web-based towing software built for towing companies. Use Towbook for dispatching, impounds, private property, invoicing, payroll & more.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

We are very happy with the service we received from AutoNation.

Implemented our tow book into towbook management system. They have great staff who respond to every request within 24 hours. Our account manager is amazing, he helps us get anything fixed or improved. Tows are updated and handled efficiently. Customer service has been awesome! When i first purchased my vehicle from them they gave me no warranty because I had previously filed an insurance claim against it. After calling customer service twice they eventually gave me full coverage back again…

Pros
  • Excellent communication, responsiveness, and willingness to help.
  • We needed to move a few cars out of storage to make room for new inventory and they came through when we asked them to!
  • They offer flexible payment plans to fit anyones budget!
Cons
  • There is no contract option
  • Their website is not easy to navigate, nor is their phone support.
  • The software is not very intuitive, especially for someone who is new to salesforce

Revainrating 4 out of 5

Towbook is a web based application that helps tow truck companies manage their fleet and operations.

Towbook provides an extremely simple interface to help manage your business. It allows you to add drivers, vehicles, contacts, addresses, notes and history. You can assign jobs to individual drivers or departments. Once a job is completed, you receive notifications, updates, photos and detailed information about the vehicle, including odometer reading, estimated travel time and fuel consumption. Drivers and customers can view their jobs in real time and submit payments directly through the…

Pros
  • Simple to install, no complex training required
  • Very flexible, allowing you to configure any tow truck company
Cons
  • Sometimes customer feedback will not be accurate, as customers may forget to complete the surveys after the job has been completed
  • Some customer surveys require more than one answer