It's fast, easy to use by end users (even without any training), very flexible for different workflows/processes etc., it integrates well with ERP systems like SAP or Oracle EBS / OIM which allows us seamless data flow from various sub-systems within our organization; good support available online as per industry standards in terms of time zone difference & more so during non working hours too! The UI could have been much better but I do understand that they were still trying out new thingsβ¦