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Trilogy SmartLeads Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Demand Generation

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Description of Trilogy SmartLeads

Trilogy’s Enterprise Lead Management System (ELMS) delivers the highest closing new and used vehicle leads, unparalleled transparency, and best-in-class customer service. Our system routes all online and offline lead types through our patented Buyer Intention Engine that measures consumers’ intent to purchase.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Most Reliable Lead Generation Platform Available

I like how easy it is for me as an agent or rep to navigate around in this platform so if there's something not working properly we can figure out what needs fixed quickly! It would be nice of they could add more features but overall i'm very pleased with their product/service thus far & am looking forward towards future enhancements!! There are many other platforms available when searching "lead management" however only 1 has been proven time after TIME using both internal AND external data…

Pros
  • How user friendly, seamless integration into all 3 lead generation programs which have our customers most comfortable while providing leads consistently every week without exception since 2016!!! The interface makes everything look simple enough that anyone should easily feel empowered upon its initial use..with absolutely no training required.which means great news because everyone else will already do know about smartleads :) lol : ) Great work guys you've done again..and thank YOU SO MUCH ! We Love
Cons
  • It is hard to say

Revainrating 5 out of 5

Trilogy SmartLeads - Great customer service & quality

I have enjoyed working with the team at SmartLeads. They have been very helpful when I have any questions. The only thing I would like to see is a webinar every couple months to keep the team up-to-date on new features. If you are looking for a smart lead management company with a lot of knowledge and experience on the product, SmartLeads is your team. I have been able to track all leads from any source and make sure they move through the sales process easily. I've been using them for nearly 10

Pros
  • Professionalism
  • Support Staff available 24/7 (at least 5 or 6 during normal business hours)
  • Knowledgeable staff that genuinely cares what their clients think so if feedback isn’t positive then it will get addressed immediately by phone call.
  • Great customer service responsive support agents who resolve issues promptly before customers even file tickets!
Cons
  • I don't really have any dislikes about this, everything is just fine