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Twin Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.6
Artificial Intelligence, Conversational Intelligence

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Description of Twin

Twin is automation platform that synthesizes human speech to develop conversational voice and chat bots.

Reviews

Global ratings 2
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    1
  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Best Platform For Building B2B Chatboks Using Flows

The visual interface makes it easy for non-technical users to use, so they can be productive quickly without needing to spend time learning how to navigate or use the software. It's also great when you need your bot up and running in minutes instead of weeks! We've been able to build several different types of bots, from simple customer service tools to complex marketing/advertising campaigns with multiple steps. There are some features we'd like to see added but haven't had much luck finding…

Pros
  • Easy setup
  • Great documentation (including video tutorials)
  • Wide selection lots available within each category as well.
  • Highly customizable UI is extremely intuitive; very little configuration required once installed
Cons
  • Good but not great

Revainrating 4 out of 5

A fantastic option to boost chat bots !!

The best feature we loved was how easily it can be integrated with our existing application using API's, which helped us in saving time as well money by not having an internal development team for such tasks! Also their customer service has been excellent & super quick at solving issues when they arise!! We also love all 3 of them - Chatbot (Twin), VoiceBot/Automation Scripting Language(TAL)&; Automations Studio where you create your own Tasks or scripts via drag-and drop etc., LiveChat Support

Pros
  • Multiple platforms to interface with (Web Chatting / Text Chat / Facebook messenger & SMS support) to improve communication & relationship building with our customers
Cons
  • Sometimes it takes ages to get a response from Twins customer support team (which is great in case of emergency!)