I like how detailed their reports are, it helps me understand what is happening with my assets so i can make changes where needed to ensure better results going forward. The support team could be more helpful as we have had issues in understanding some of our data which has made troubleshooting difficult at times (which isn't surprising given they do not offer phone or email help). We use them primarily due diligence but also audit risk assessments when things look bad/need fixing up beforeβ¦