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UserIQ Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Marketing, Conversion Rate Optimization

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Description of UserIQ

The UserIQ customer success platform helps software companies predict user behavior, act on it, and create winning experiences. Features include a customer health dashboard, product intelligence and in-app engagements such as user onboarding tours. Based in Atlanta, we've helped hundreds of SaaS companies scale their CS operations and prove that customer success is company success.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Great lead generation tool with excellent customer service

The product is very intuitive, and it allows you to send your leads more personalized emails and push notifications. I think it's a little pricey, especially for a startup. I've tried other products, but UserIQ has been the most effective in terms of getting leads and increasing conversions. I haven't found any downsides to using UserIQ. It's a great product, and I highly recommend it. We have been able to increase the number of leads in our pipeline, and we've also been able to see exactly…

Pros
  • My favorite part about this software was how easy they make making sales pitches! As an entrepreneur myself who constantly needs help with my copywriting (and sometimes just general guidance), having support from another human being really helps me out when writing content or pitching potential clients/customers via email campaigns which should be used daily if possible at least 2x per week by all entrepreneurs trying building their online business side businesses through various channels such as social media
Cons
  • Minor Issues

Revainrating 4 out of 5

Great Product Management Company & Excellent Customer Success Team

Most importantly they actually listen to what customers want and make changes accordingly. They also give real honest feedback which in our opinion is very important when it comes building products for the user base. Their customer success teams are not always well trained and do not have all knowledge of a customer's business need or pain point that they seek to improve. It can be hard to get answers sometimes from their support team even though it is documented! Good communication between CX…

Pros
  • Great Communication, responsiveness
  • Very helpful staff across many departments.
  • Quick response times within hours if needed (not days)
Cons
  • Limited resources available internally
  • No access via web interface

Revainrating 4 out of 5

This has been a great tool for our company and is making things easier for everyone involved!

I like that we can see what our customers are doing with their accounts before they even open them up to us! It's really easy for new users who haven't used any CRM services in years or never at all but this is helping me solve my problems of not knowing exactly where each person was coming from when signing into an account previously created by someone else (even if just once). This does make things more difficult as well because you have less control over your data than normal systems do…

Pros
  • The ability
  • To track individual user activity across various sites within Google Analytics.
  • An overall improvement, both aesthetically & functionally,
  • In making it seemless between other platforms/CRMs
Cons
  • A bit too many features
  • Not enough customization options

Revainrating 5 out of 5

Excellent solution for connecting directly with your customers

I like that we can see how our customers are using their products by tracking them through both app usage as well has web analytics (we use Google Analytics). This gives us insight into what features users want to be able understand/use in order for an experience with your product or service is successful! We have not been fully converted yet but do plan some changes this year after seeing results from 2018 data analysis only available via API access so far - still working out best ways of…

Pros
  • Accessibility
  • Relatively low cost compared other providers
  • Integration ease of Mind knowing everything works together seamlessly, no need additional software installation / server configs etc..to get it all going quickly & efficiently.
  • Good support team who respond fast when issues arise.
  • Fast response times even outside usual business hours where there may otherwise exist long wait time windows due simply being off normal office hrs..it's really amazing actually.very impressive customer care
Cons
  • Mostly okay, but...