The customer service of this program has been great! I have not used any other programs like it in over 10 years so that's saying something for how good they are at what we use them do daily!! There isn't anything specific about valorem or its functionality but there were issues with my computer when using certain features which made me feel very frustrated as if i was an idiot. But after talking through some options/solutions things worked out well enough where everyone could move forwardβ¦