The software is very intuitive, has excellent training resources online as well in person at conferences (which I've attended).
It's also flexible enough that if there are new ideas or ways of looking/doing something we have not covered yet it can be easily added into our modules without too much work from us! Sometimes things get lost when transferring between projects - but this seems like an issue with any tool where more than one client uses so far less impactful overall compared otherβ¦