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VirtualSpirits Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.6
Artificial Intelligence, Conversational Intelligence

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Description of VirtualSpirits

VirtualSpirits offers automatic chat and live chat software that helps businesses to convert visitors into leads and customers.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Solution For All Your Contact Center Needs

I love using VSP because of how easy it makes contacting clients about pricing plans, product needs or just general questions! The price is not great if you have more than 1 person in your team but honestly who does? If anyone's looking for an all-inclusive contact center solution this one works well with everything we want outfitted at once so no need having multiple solutions like Zendesk as others mentioned here (like 10 different applications). We use virtualspirts' Live Chat feature…

Pros
  • Great cost effective software that allows customers to communicate easily without extra overhead.
  • It doesn’t get easier :)"Cons": Not yet used any downsides aside form perhaps needing better mobile app integration
Cons
  • Empty

Revainrating 4 out of 5

Easy-to setup & super convenient customer support

The best thing about VirtualSpirits is that we had never used a chat solution before. We are so used to the old way of doing things and it was great to be able to switch to a live chat option. So we didn't know what to expect. It was a bit daunting at first but their team were amazing and explained everything we needed to know to start using the service. Honestly, I have no dislike. I do have a couple things I'd like to see changed but I don't have any problems with the service itself. We've…

Pros
  • It's very simple to use
Cons
  • I wish there was a feature to automatically redirect all unanswered messages to a specific email address