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Vistio Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Vistio

Vistio is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer calls. The result is specific and measurable improvements in your KPIs in just 90 days.

Reviews

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Type of review

Revainrating 5 out of 5

Great for improving business outcomes

The best thing about this platform is the ability to get insight into call flows, customer behavior and how it impacts business outcomes. From there, you can take action to improve processes. It's also great for creating automated workflows/roles for internal users. We've been able to set up new workflows and roles without having to hire additional staff. I wish we had more flexibility with the data export options. There are some files that are too large to export using the built-in tools…

Pros
  • Ability create automation rules in seconds (like when an incoming caller hits 1 or 2 rings before transferring)
Cons
  • Not the best