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XCALLY Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of XCALLY

XCALLY is an innovative omnichannel software developed in the Xenialab research center. The solution is one of the best contact center management platform to engage customers via voice, chat, email, SMS, fax and custom channels (like social media and instant communication apps) - all seamlessly in a unified and integrated platform! XCALLY is currently installed in over 60 countries thanks to its ease of setup and use. The intuitive web interface let your supervisors and agents to quickly learn how to use XCALLY, so they can focus on what really matters: customer satisfaction!

Reviews

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Type of review

Revainrating 5 out of 5

XCALLY - Great assistance tool during sales

The most important thing for us was that it's easy to use, because we are not used by any chatbot-based applications or other similar services. We needed something simple and clear which could help our customers find their way through all of our products without difficulties. As soon as they get stuck - just press "help" button and you will be guided step-by-step until everything works properly! I think this feature would make me more confident if there were some improvements about…

Pros
  • Easy setup & integration into websites / platforms where necessaryEasy navigation between pagesFast response timesThe ability to send messages directly in email formIntegration capabilitiesAbility to integrate easily using API
Cons
  • It is hard to say