It is a experienced US exchange that has put an emphasis on the security of its users. The exchange’s trading platform is highly admired for its speed and stability, and indeed the exchange has never been hacked in all of its subsistence. On other side, it seems to be suspending user accounts without prior notice and offer minimal customer support. While the trading platform is strong, I would use it with chariness.
It can be deliberated an awesome exchange for beginners and traders looking for a robust, secure platform on which to trade multiple cryptocurrencies, its lack of customer support and freezing of accounts make it a questionable choice. Too often, exchanges sacrifice customer support and satisfaction to continue operating and expanding in the ever evolving crypto space. In this case, the public outrage seems too loud to ignore.