I registered with this exchange before the late 2017 hype that caused many exchanged problems, so I had no issues with creating an account and funding it the next day. Their support is very friendly, helpful and instant. I required their assistance twice. Once because I made a deposit from a bank account that was not in my name and I didn't know this was not allowed. The second time was on March when I required more than 3 months old log files about an ICO I had joined using the exchange's wallet (I was a newbie back then!). Even though it was Saturday night, they answered me in 30 minutes and after one more email from my side they solved my problem! I was really amazed.