I'm pretty much a novice rider. I've been riding bikes since I was around 5 years old and learned to drive manual gear vehicles when I turned 16, but only recently (at age 29+) did I manage to save money and buy my first motorcycle - a used Yamaha R6.
I bought the bike from an individual seller and soon after, I started shopping online for motorcycle accessories and found RevZilla had one of the best prices on some of the items that I wanted (i.e., VES Savvy gloves , etc.). After doing some research about their customer service reviews, anonymous "Bizrate" reviews, return policy , etc., I decided to give them a shot.
Customer service at RevZilla is top-notch. I was able to find some items that are not displayed on the website (i.e., Sena 10U Bluetooth communicator ) and sent them an email asking if they could ship these items together on one invoice . Shortly after, I received a reply saying that they would be glad to do it for me.
At first, I didn't receive any notification of shipment or tracking info via email/SMS/etc., but then on second look - under my orders page on their website , there was a status update with UPS indicating that my order shipped! RevZilla also proactively emailed me right after this update to confirm that "yes, we can ship those extra goodies for you and to provide me with the tracking number if I wanted to be on the lookout for them."
I really appreciate that. No one likes having to constantly check their order status, given how things can get delayed or lost in shipping via USPS/UPS/FedEx...etc., so it's nice when you find a company who proactively offers this.
Shipping was $30 via UPS Ground (which was about $20 cheaper than my local motorcycle shop would have charged). As most people may know, UPS charges an additional fee of $1-2 per packaged item after the first item - which I also knew beforehand, but had already factored into my price comparisons before placing the order with RevZilla.
What surprised me though is that at checkout there were some items that I purchased that had some additional fees. One was $11, but the other was a whopping $12 for something with a shipping weight of 7 oz! Based on the description of what this item is/does , it seems like an unnecessary charge to me. Personally, I'd rather keep my business local - given the high shipping costs and taxes charged at checkout by RevZilla (which equated to about 5% more than most local retailers in CA).
I got my order in less than a week via UPS Ground. The only thing that was wrong with this experience is that they placed part of my order under my email billing address instead of my mailing address . This wasn't noticed until after it already shipped out when I logged into
Do not ship small items that have a big charge for shipping. No notification of when order ships, but RevZilla emailed after the fact. Only negative experience is a billing address versus mailing address.Voir la critique complète