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Ekdesk Case Manager Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
HR, HR Case Management

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Description of Ekdesk Case Manager

Ekdesk Case Manager makes it easy to prepare complete, discovery-ready documentation of workplace issues.

Reviews

Global ratings 3
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  • 3
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Type of review

Revainrating 4 out of 5

Simple yet powerful Incident Management platform

The ability to organize cases by incident, which I believe is what allows you to drill down on specific incidents and follow up without being overwhelmed. Sometimes, it's difficult to find specific information in the database that pertains to a client. There are multiple databases for different clients, so it can be time consuming to search through them all to determine what case management information one may need or want. If I'm doing an audit/review of a client's case management system, this

Pros
  • Ease Of Use; User Friendly Interface
  • Makes working easy if we're away from our main office location!
Cons
  • Somewhat limited reporting capabilities when compared to others such like Salesforce & Microsoft CRM

Revainrating 5 out of 5

Easy implementation, user friendly and easy functionality

I like how simple this software is to use with all available features that are needed for my business. The support team at eKDesk has been very helpful in answering any questions or concerns we may have had when using their product. Not much dislike about anything but maybe some minor formatting could be done better (maybe not even an issue). We love having everything together within one program as opposed to multiple programs. Our clients can easily access our case management system from…

Pros
  • Simple user interface
  • Easy navigation throughout site; easy integration into other systems, such HRIS/SAP etc.
  • Available 24 hours per day 7 days week

Revainrating 4 out of 5

Ekdesk Case Manager is a great app for organizing employee cases.

Ekdesk case manager is a great app for organizing employee cases. It is very useful to categorize them by type (such as safety, performance, training) and create workflows to ensure timely resolution. It provides a great way to organize all those emails from HR and other internal sources. It also has a simple workflow builder so you can customize the process of handling each case. As a remote worker, this is an essential tool! I like how it works when adding notes into different categories or…

Pros
  • Works great for tracking the progress of employee work requests and ensuring their timely resolution.
  • Provides a good place to track notes while addressing problems through email communication.
Cons
  • The UI could be improved, the labels could be made bigger, and the design could be changed to match the overall look and feel of your organization.
  • There is a lack of documentation, including examples of creating new cases and workflows.