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HelpSquad Review

1

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Other Services, Managed Live Chat

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Description of HelpSquad

HelpSquad's professionally trained live chat agents offer real-time, 24/7 support to your customers by responding to their website chats, SMS text messages and Facebook messages around the clock. HelpSquad's agents will learn the fundamentals of your business and act as an authentic extension of your brand, freeing up your time to focus on growing your business.

Reviews

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Type of review

Revainrating 5 out of 5

Great Customer Service and quick responses

I like that they are able to help us solve problems in our community through online services as well as texting or phone calls when needed for emergencies! It is nice being connected with them during all hours of day so we can get answers quickly if need be!! They do great work providing customer service but sometimes it seems there isn't anyone available at any given time which could cause delays getting assistance from someone who does know what you're looking up about an issue - especially…

Pros
  • Great Customer Service
  • Availability, quick results.
  • Ease/Quickness via Online support portal; even easier than calling because often times i just want access immediately rather having my call take more minutes due waiting too long only speaking over 3+ min while awaiting tech's attention
  • Ability To "Check In" With Our Community And Share Progress On What Is Being Done By Support StaffTo Track My Call Status Or Make Reports
Cons
  • Some difficulties