Review on 🚀 NETGEAR Nighthawk C7800 Cable Modem Router - Compatible with Xfinity by Comcast, Cox, Spectrum, Supports 2 Gigabit Plans, AC3200 WiFi Speed, DOCSIS 3.1 by Sean Powers

I bought this device based on its features and putative reputation from Netgear. After waiting patiently for 16 days after ordering, a v2 device was sent to me. I also purchased a $29.99 hardware replacement warranty from Netgear, which gives you 2 years of hardware replacement. It took me 3 hours from Xfinity to get the MAC address of the C7800 site and match it to my account. From the third day on a frequency of 2.4 GHz. The SSID started failing, visible in broadcast but no device can associate to it. Rebooted router, worked fine for a week, same problem again, contacted NetGear TECH SUPPORT, changed channel from 6 to 1, changed preamble to 2047 and enabled beamforming > applied changes > reload. I worked for 2 weeks, the problem came back and the changes disappeared. Contacted tech support, only response came via email despite premium support Guaranteed phone support. 3 weeks back and forth with countless reboots, factory resets and running power cords from the power strip to the wall outlet - all as per tech support instructions. I received an email today that Netgear has determined that there is a known bug and issue with c7800 v2 routers running firmware 3.1.43 and we will issue an RMA. The RMA is based on the fact that I first ship the device at my own expense and send the defective device to a processing center. Will I be sent a repaired device or a new device, whichever comes first? This is the worst thing a network manufacturer can do in times of a pandemic, working from home, distance learning. Waste 3 weeks of valuable time with rotter tech support for a known issue, then you no longer have to worry about shipping a replacement unit with a paid return label to cross the defective unit. Had my Revain return window not expired I would definitely return the product. Shame on you Netgear!