The ability to send mass text messages to residents of the facility. It is easy to use and is highly customizable. I do not like that I cannot send bulk messages to residents. I would like to be able to send a message to all residents at once. This is a great way to keep residents updated with important information. It is easy to use and very helpful. I have not found anything I dislike about the program. It has been very helpful and I would highly recommend it to anyone. It has helped me keep residents informed with important information. It has also helped us keep residents up to date on important events.