I like that there are many features available for this platform. There's so much you can do in it, which makes me really happy! The website is not very user friendly or intuitive; some parts aren't as easy to find as one might expect them to be given its complexity. Also, since I'm looking at doing my own customizations, it would be helpful if they had more support when working directly with their developers/support team. It allows us to keep track of our patients' appointments, medications, etc., all from within one place.