The system has been very reliable for us, as we use it in our trading desk. It's easy enough that anyone can work with it without any training or support needed from other parties (e.g., IT). We have also found them responsive when issues arise - they are always quick at responding via email! Nothing really comes up too often but if something does then their response time was pretty good so far :) They do seem like an expensive product compared some of its competitors out there though. If you're looking into using this software than make sure your business needs align well w/the features offered here before making decisions about which one will be best fit for what you need most / want more flexibility over etc.. Our main goal is reliability & accuracy within our market data feeds.
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