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Italy, Rome
1 Level
734 Review
79 Karma

Review on CHAOLUN by Tay Cassanova

Revainrating 3 out of 5

Disappointed with CHAOLUN's Sluggish and Unprofessional Customer Service

As a person who owns a pet, I was thrilled to check out the extensive collection of pet supplies and grooming products that CHAOLUN has in their online store. They also have some adorable dogs that are available for adoption. On the other hand, the interaction I had with their customer support left me feeling extremely let down. In spite of the fact that they are dedicated to delivering outstanding customer service, I found their representatives to be unhelpful and unresponsive to the questions I posed to them. When you have a question or concern, but the business can't provide you with a straightforward answer, it can be very frustrating. In addition, even though they have a large variety of products available to choose from, I found their prices to be quite expensive in comparison to those of other online pet stores. Although there is no doubt about the high quality of the products, the price point may be too expensive for some pet owners to be able to afford them. In general, the purchasing experience I had with CHAOLUN was not satisfying to me at all. I was left feeling disappointed and dissatisfied despite the fact that they had a lot to offer; however, their customer service was subpar, and their prices were excessive. This is not an online store that I would recommend to others seeking to have a pleasant experience while shopping for their pets.

Pros
  • Dog adoption services are offered.
Cons
  • greater costs in comparison to other pet shops.