The ability for our office staff at home or out of town employees are able connect seamlessly with their account without having us come into work every day was great! It has been difficult implementing this system but they have done everything we need them too do so far!! Not sure what else I can say other than it's working well enough that its worth using now. Great product overall when used correctly. We've had issues getting some devices such as iPads connected which required an employee coming back into ballparking everyday - however there were no negative reports about any issue while trying to use the app itself once set up properly.- As stated above though - just implement early before you realize your problem may be solved by another method/product already available if needed.