I like how easy it is to use! It has all of my membership info in one place so its very organized for me - plus there's an app too which makes things even easier!! The reporting side could be better but thats just personal preference as well (and not really something i can complain about). If you're looking at this program because your current system doesn't have everything needed then definitely check out what they offer before deciding whether or nor their product will work best with yours specifically.- keeping track/organization issues solved through ease & simplicity.