The ability to have an electronic medical record in place that is easy enough so we can use it effectively without having some of our staff members go back into paper charts just because they are more familiar using them! I wish there were other options available like adding pictures or videos within certain fields but overall this has been great!! It's helped us keep track better by being able see all information at one time instead going through multiple records each day when trying to get work done during appointments which helps save me tons of precious minutes every week.