The best part about this software is its simplicity of use and implementation. I think it's one of the most user friendly programs out there. There really isn't anything that stands out as being bad at all in this program. It has been used by our organization for over 3 years now with no issues. We have had a few customers who were not satisfied but when we explained their issue they realized how easy CXL was to understand and implement into their system. They understood exactly what needed to be done and implemented accordingly.