I was thrilled to shop at FinessCity, an online retailer that specialized in sports, the outdoors, camping, and hiking, as an outdoor enthusiast. My buying experience, however, might have been much better. First of all, I thought the website was cluttered and challenging to use. The things I was looking for were difficult to find, and even when I found, the product descriptions left a lot of questions unanswered on the features and specifications. The quality of some of the things I received also disappointed me. The high-performance backpack I ordered was promoted, however it was badly made and broke on my first hiking excursion. The return procedure was difficult and time-consuming when I tried to return it. Additionally, their customer service was subpar. They were unresponsive and unhelpful when I tried to get in touch with them to report the problem with my backpack. It took me a few tries to receive an answer, and after I did, they wouldn't give me a refund or an exchange. Overall, I had a really negative purchasing experience at FinessCity. This online store should be avoided due to its complex website, ambiguous product descriptions, subpar goods, and lack of customer support.