The short flight of stairs is not 21 inches long, but is just over 30 cm long, so it didn't fit in our gray parrot's large cage. It cannot stretch across the cage like I had imagined, even short distances. But our bird already seems to love him, though not for the reason I assumed; Honestly, his enjoyment of the product is more important than mine. Very soon after I posted my first review, Bwanky emailed me to try and resolve the issue and expressed disappointment that a faulty item was able to be sold to a customer. . I just want to point out how excellent and attentive their customer service is and thank them for taking their concerns very seriously. Our gray and I really appreciate that.
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