I like how easy it is to use and the software is very user friendly. It is very intuitive and the customer service is great. Ontech has allowed us to be able to streamline our workflows and get more stuff done in less time. The only thing I could think of is that it does not have a lot of templates for different types of reports. But that is a minor issue. I would recommend Ontech to any business. I use the software for our inventory management. It has made our life easier and it has allowed us to speed up our processes.