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Ontech Systems, Inc. Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Ontech Systems, Inc.

Ontech Systems, Inc., founded in 2004 and located in Menomonee Falls, WI, provides comprehensive IT support and solutions for small and medium-sized businesses throughout the Greater Milwaukee area.

Reviews

Global ratings 3
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    3
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Very good product with fast support

I like how easy it is to use and the software is very user friendly. It is very intuitive and the customer service is great. Ontech has allowed us to be able to streamline our workflows and get more stuff done in less time. The only thing I could think of is that it does not have a lot of templates for different types of reports. But that is a minor issue. I would recommend Ontech to any business. I use the software for our inventory management. It has made our life easier and it has allowed…

Pros
  • Great Customer Service
  • Very User Friendly Interface
  • Highlighted Features are Easy To Use.
  • (Excel Integration)
Cons
  • Some cons

Revainrating 5 out of 5

Great Customer Service and Helpful Staff

I like that they have great customer service! They are always willing to help with any questions or concerns you may be having as long it is within their work hours (which can sometimes go above 24). Sometimes there seems to come an issue where we need someone right away but at other times things will take longer than expected because of how busy our staff gets during certain parts time periods - so this leads into my next point which has nothing specifically negative about them just something…

Pros
  • Great Service Department & Customer Support!!! Their representatives really care for us both personally AND professionally in regards to making improvements wherever possible whenever needed :)
Cons
  • Not the best

Revainrating 5 out of 5

Intuitive user friendly billing system

I like that it's an all inclusive service plan with many options to choose from such as phone services, internet access, email accounts etc. It is very easy to use! You can find everything you need right there at your fingertips! Nothing really comes up too often so we have not run into any issues yet but if something does come up they are quick to respond or fix things when needed. We do receive notifications via text message of our bill which helps us stay organized and know what needs…

Pros
  • The ease in being able get help quickly without having someone call back for hours before getting hold
Cons
  • It is hard to say