I like how easy it is to use. It's very intuitive which makes learning the software much easier than other products out there in this market space. The customer service has been great too! They are always willing to help when you have any questions about their product/service. There isn't anything really that we dislike so far. However, our biggest challenge right now is getting people signed up for the trial version since they don't want to give us an account (which was expected). We've found that most clients will signup for the free trial but not actually take advantage of it.