It's easy to use, very intuitive once you get used it (a little hard at first). The customer service is also great! They are always available for questions or concerns that come up during your day-to-day operations of using their software. There really isn't anything I dislike about this product. The only think would be if they allowed more than one user profile so we could share our accounts with other employees as well. But all things considered there aren’t any issues here overall. This has been an amazing addition into my daily workflow because now when someone comes through the doors they have access right away without having to wait around like before.