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1 Level
795 Review
49 Karma

Review on ClientSuccess by Dave Hersma

Revainrating 4 out of 5

Great customer experience, strong back office and scalable products

The team at clientsuccess has been very supportive in our journey from start up through growth into scaling. They have helped us understand what we need for onboarding new clients as well as how to improve retention across all channels including email marketing automation tools like drip campaigns etc. They are also really good about providing support when you do face an issue with your account or product! I would definitely recommend them - they provide great service but not overbearing salesyness which can be hard sometimes to find these days. Their services help us scale quickly without having too many internal resources dedicated only to that area (which could slow down other areas). A few things i dislike most:- it's difficult getting hold of someone who works there- no outbound/cold calling opportunities so far.- pricing structure. if you're just starting off then its expensive compared to some others providers e.g. h.

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Pros
  • Flexibility
  • Knowledgeable staff
  • Helpful, friendly & fast response times
Cons
  • Difficult gettting contact details