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1 Level
1361 Review
51 Karma

Review on Astound Commerce by Jerardo Phi

Revainrating 4 out of 5

Positive experience with amazing customer service

The support team was quick to respond, helpful and made recommendations as they went along which helped us understand what we needed from them at every step of our project implementation process. They were also very flexible when it came time for their developers or engineers to work remotely given that COVID-19 had taken some companies off line. I would recommend this product if you are looking for someone who can execute your business's needs! We used astounds commerce to implement and automate inventory management processes across multiple stores within my organization. The support team is very responsive and always willing to help you out. They are constantly improving their product, which makes it easier for us to use. I have not found anything that I dislike about this platform. We were able to streamline our website and make it more user-friendly. We also gained new customers from using this platform. This helped our sales grow.

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Pros
  • Customer service representative provided great guidance.
  • Support tickets responded promptly with solutions
  • Great customer experience overall!!
Cons
  • Not much customization options available; limited functionality