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Astound Commerce Review

4

·

Very good

Revainrating 4 out of 5  
Rating 
4.0
Professional Services, Emarsys Consulting

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Description of Astound Commerce

Astound Commerce is an expert in ecommerce solutions and digital strategies with global outreach.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Cheaper alternative than Shopify & Bigcommerce

I like that it's easy to use, can do both online or offline payment methods, works perfectly for any size of business/storefront. It offers the same tools as other platforms but at a much more affordable price point! The toolset could be improved upon. - Reporting options- Less customizability. We've found we need to customize our own dashboards for things such as shipping labels. Their support has been amazing though! If you are looking for something low cost and don't want to spend too many…

Pros
  • User friendly interfaceEasy trackingShipping label printingEase in usingMultiple user loginsAutomated email reportsCustomer service from teamExcellent turnaround timeGreat product reviewsHelp center assistanceGood pricing modelNo downtimeFits into most webshops without special software requirements
Cons
  • Limited reporting capabilitiesLackluster dashboard designLimited control over data export (only way via excel)Reports limited functionality

Revainrating 4 out of 5

Positive experience with amazing customer service

The support team was quick to respond, helpful and made recommendations as they went along which helped us understand what we needed from them at every step of our project implementation process. They were also very flexible when it came time for their developers or engineers to work remotely given that COVID-19 had taken some companies off line. I would recommend this product if you are looking for someone who can execute your business's needs! We used astounds commerce to implement and…

Pros
  • Customer service representative provided great guidance.
  • Support tickets responded promptly with solutions
  • Great customer experience overall!!
Cons
  • Not much customization options available; limited functionality

Revainrating 4 out of 5

Great partners to have, very professional, very easy to partner with! Highly recommend! :)

We have been working closely together for over 5 years, building several large projects at once; some of them very complex ones! The staff has always kept their cool professionalism even when things went wrong or we messed up our codebase :) It's not easy to find partners like that anymore as more companies are focusing only business goals rather than technical expertise ;-) Highly recommend this team - they know how it works inside out!! There was nothing I disliked about my experience so far…

Pros
  • great partnership approach.
Cons
  • Nothing really bad here just wish i could work directly under US hours

Revainrating 4 out of 5

Great company to work with, they do great work

We have been working with Astound for over 6 months now, they are very professional, great communication and always listen to our requests. They were able to get things done quickly, on time and within budget. I am currently looking for new ways to use their services such as social media management. Their team is also very friendly and easy to work with. If you need a partner who listens, solves issues and takes action, this is the place to do business. They have helped us with many of our…

Pros
  • Excellent service
  • Fast results & follow up from client side staff
  • Very responsive customer support / contact people at all hours (or even weekends)
Cons
  • Not much flexibility in terms customization or configuration could be better