Despite claims in both the product bullets (which I've reported) and in response to other support reviews, the device _is_ plastic. The box pictured, which I included in this review, more accurately says that the _head_ is metal and not everything. Personally I was very disappointed, I didn't want a plastic device and product claims and support responses led me to believe it wasn't plastic. It's plastic and I find it somewhat misleading (to be kind) advertising.