Review on Saint Mossi Chandelier Modern K9 Crystal Raindrop Chandelier Lighting Flush Mount LED Ceiling Light Fixture Pendant Lamp For Dining Room Bathroom Bedroom Livingroom 6 GU10 LED Bulbs Required H32 X D18 by Dhoal Black

Could be a 5-star if my issue is resolved.First of all, I think it’s a gorgeous chandelier. Great design and it sparkles so beautifully! Installation was easy but took a while because it has so many pieces to hook on.I don’t understand why other reviewers made it sound like they were having a war trying to install this. It was time consuming, definitely, but not difficult at all. Maybe they didn’t have a ladder tall enough to get up to the ceiling, or the experience installing a lighting fixture?Also, the description clearly states that bulbs are not included. It’s funny how other reviewers got upset when they didn’t see the light bulbs in the box.Check to make sure all the hooks on the crystal balls and strings are securely latched - before and after installing the crystals. I found many of the pre-installed hooks were not properly latched and came off easily.Now, my issue, one of the strings is defected and I almost missed it until I did the final check. Otherwise, one of the crystals could have fallen off and either got smashed or given someone in my family a serious bruise on the head. I contacted the seller for a replacement. Hopefully, I’ll hear back from them soon and get the replacement part.I tried to request for a replacement part through Best Buy. It gave me the option to report a broken or missing part but then took me to the return/refund process. I already installed it and don’t intend to return it. One of the 101 strings (yep, this light has 101 crystals and 101 strings) is defected and I just want to replace it. I guess I could order another one, take out one string and return the second purchase but why? That’d be my last resort. If I had a solder iron, I could have probably fixed it by now.Dear Seller, you can earn a 5-star rating from me if we get this resolved in a timely fashion.Update: Seller responded to my inquiry in the same day (+1). I’m upgrading my rating to 4 stars for their prompt response. They said in their email that it would take 20-25 days for the replacement parts from the manufacturer in China to get here.