Product wouldn't charge, wouldn't power on. I called tech help line, no answer and no return call EVER. I sent a chat (from their "chat with us now") that routed me to a generic email submittal. I also sent an email, which was finally replied to in 5 days, AFTER I returned the device. I'm bummed, my PT had one in his office and I came home and ordered ours immediately. Not the experience I was expecting.
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