I like that it's easy to use, very detailed information about each individual, can search by names or email addresses; you don't need any special software for this purpose. The interface could be improved so there are fewer problems scrolling through emails etc. There isn’t much of anything bad i dislike but would probably enjoy seeing more options when sorting people into groups (e.g., age). My husband has used crossreference before he left his pastoring position and now we help him manage contacts from church records as well as our own database from previous jobs together.