I like that it's easy to use, very intuitive with all of its functions, great support from developers/designers, etc., which makes any problems you might have relatively simple - in fact most are not technical at all! It would be nice if there were more templates available to choose between (and perhaps some tutorials too), but this isn't really an issue since everything can still be custom-built as needed anyway. Great CMS platform that has helped us build our client website over time into what we need today.