I love how easy it was to set up my first connection cards server. Very user friendly! The staff support has been phenomenal as well. They have helped us at every step of our transition from paper check in sheets (which could not be shared) through creating an online survey for new members to take before their physical welcome packet was mailed out. We were able get all this done without having anyone that knew anything about the software or website development industry. Everything went smoothly when we did find someone who fit what needed and wanted. As far as any downsides there are none so far but if you do come across something let them know because they will work hard to figure things out as fast as possible!! There's nothing really wrong right now except maybe some minor coding issues here and then at times where everything can slow down a bit due to high traffic volume - which honestly hasn't ever caused problems until recently since getting more.