I have used the Fluval FX4 for many years with no problems so I ordered the FX6 with confidence. It arrived without the corrugated tube and from the way this product happened to be packaged (i.e. items not containing the same items) I could tell it had at least been sold to someone else before (if it wasn't was used). I called Fluval first because I hate sending something this big back. Fluval refused to endorse their product and rather arrogantly send me the missing part. I will replace this device with Revain but will never buy Fluval again!
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