Review on Apple by Phil Hoston

I have always been a windows user, ever. I avoided iPhones and used Samsung instead. It was obvious that the survival of those products was not world class, but it felt that price-performance ratios were in-line with my expectations.



Everyone around me told me that Apple was ‚simply working‘. ‚My 8-year old MacBook still works as it did the first day‘.

So I went to buy an iPhone. Since Samsung did not produce the mini versions anymore, and I hate to have those Tablets in my pocket, I went for the mini. It satisfied me, however it is a bit worrying how much privacy you have to give away.

I went to the store, to buy a leather case and this display glass thing, to avoid crushing my new toy right away.



After messing up my display three times, they didn’t manage to do it a fourth time. They sent me away with an unprotected iPhone and told me to come back two days later. Annoying. Very, very annoying - who the hell likes to visit the freaking Apple Store twice a week. Anyway, after paying three digits, it was finally done a week later.



Since I needed a new laptop anyway, I thought okay - you like the general iOS idea and the phone works. The quality of the pictures is total crap, and they already try to sell you 100 other things like cloudspace and all that, but okay.



So I went to order a MacBook Air, from 2020. It arrived yesterday and I was home all Saturday as I was excited and didn’t want it to be sent back. I open it. I start clicking.

The trackpad sounds like it was built from a 4-year old with damaged LEGO, it makes noises which are definitely hardware issues. I think okay - they start to freak me out a bit. It’s not like they sell this stuff for a cheap price, nor since yesterday. So I start checking the support page, which tells me to walk into the next Apple Store - with an appointment. They offer me 5(!) appointments next week, all right in the middle of the day, where I will be in meetings unable to walk away from.



That means it will take me another week and then most likely this thing will be sent back, I wait another X days to get it back, then do this Time Machine crap or even whole set up again, and then I am finally allowed to use a very expensive product that should have worked right away.



Did this stuff happen to you, too? Did they go sloppy or do they even have production and supply-chain issues, which has an impact on the quality they are so well-known and loved for? Until now, I do not share the excitement of all the Apple users around me. I kind of want my old tower computer back - at least I don’t pay as much for an annual upgrade or repair.



B