The product has been working for us since 1999, we have seen it evolve from simple tools into complex ones with many different features available today! This software allows you manage your network equipment by integrating all devices together allowing remote management of them as well using one console or even mobile apps (Android/iOS). We need this tool because our job requires me be able solving problems remotely but at times I use my smartphone so i can access some files where needed without having any physical device nearby like an Laptop computer etc..