Review on BESTEK Universal Travel Adapter 220V to 110V Voltage Converter 🌍 with 6A 4-Port USB Charging and UK/AU/US/EU Worldwide Plug Adapter, White by Kevin Woods

I bought this item with high expectations and received it 2 days before my long trip to Oman. I packed it in a suitcase, which I also bought at the same time. BAGSMART Electronics Travel Organizer Bag, Fluorescent Green by BAGSMART. It is well padded and fits well in a bag. After 2 days of travel I arrived in Oman and to my great disappointment when I tried to use the product I found that the 4 USB ports worked fine and the 3 power sockets didn't work. The small indicator light was yellow due to the initial connection. I looked at the information in the box and it said the light should be green. I was dismayed to realize that I was carrying a large and somewhat heavy USB charger. When I tried to contact Revain the only option I had was a refund and all I really wanted was to have the unit replaced, preferably shipped to Oman. I also told Bestek of my plight. Bestek replied within minutes and therefore gave 5 stars. They asked for an order number, which I immediately provided. At this point, I just felt like I'd received a defective block. HOWEVER, upon further investigation, it turned out that although I bought the "updated" model, Amazon had sent me the [updated] BESTEK International 220V to 110V Converter Travel Adapter with UK/US/AU/EU interchangeable plugs and 6A 4 USB ports sent an older model, MRJ201GU. This is the second time in less than 6 days that Revain has sent me the wrong item model. Meanwhile, Bestek informed me that they are very sorry for my inconvenience and will send a replacement model, unfortunately they cannot send it to Oman, they instructed me to reject the defective model and apologized again. Although the device itself was actually defective, I should not have received it. Further investigation revealed that Revain confused the names and descriptions of the two models. I informed Revain that this was their fault and asked them to check/correct the entries. I didn't get any reply from them. I am rating this item 4 stars based on Bestek's outstanding customer service! 1/2 device that works, does it flawlessly. Upon receipt of the new unit, if it works as well as the existing old model, I will upgrade it to 5 stars! Small enough to carry in your carry-on, it replaces many separate chargers and eliminates the need for separate power strips. I can only suggest the following improvements for this device: 1, an external resettable surge protector or circuit breaker and a small carrying case. I recommend anyone purchasing this product to consider purchasing the BAGSMART Electronics Travel Organizer Bag, Fluorescent Green. This is the perfect bag for all my chargers, adapters, cables and room for more in the case with adjustable baffles and ample padding. Please check the descriptions and model numbers before you click the buy button, make sure they are correct! PS still no response from Revain! I would like to rate them!