Review on Ameridial by Jerry Frey

The ability to customize our call scripts allows us to reach out to prospective customers in the most effective way possible, whether it's through a live caller or automated dialer. I love that Ameridial can be very flexible depending on what we're looking for. Our current implementation is using AMR dialers to qualify leads and then sending them back into the system via a script. This has been a great solution for us as we don't have any dedicated reps who are able to handle all of our calls. We do not have a specific dislike about Ameridial, but would like to see more integration between the two platforms. It would make sense for them to work together so that we could use their platform for our data entry instead of having to do this manually. We used to have two agents at our call center, who were doing great work but their compensation was not competitive in comparison to other similar sized agencies we researched. I can't say that this has been resolved yet - just waiting for final word from HR/HRIS department. Call Center Supervisor is very helpful and attentive when working through problems or issues related to performance of employees including scheduling calls and follow up after they are made.