I like that it keeps records for my locations; so if there are any issues with employees or customers they can easily be found in our system.- Also we do not have anything bad about this program yet- It is very easy! Great product overall but nothing wrong currently either except maybe how long does take up until an issue comes out? But other than time of release all good though as everything else was great when i first got into using the software which has been since 2014/2015 I like that it has all of my customer information in one place for reports, tracking, etc. It is easy to use and has made our management team much more efficient in their day to day tasks. The software is outdated. I would recommend using a newer version of this software. We used to have many different systems and our managers were constantly trying to figure out how to get their jobs done with all of them. This program has allowed us to streamline everything.