It is easy for customers to navigate through it. The whole process of getting an auto policy is so simple that I don't have any problems with it. There are better ones out there but this one will do just fine for my needs. This software has helped me in many ways including generating new leads as well as providing customer service to clients who want to cancel their coverage. It's also very helpful when it comes time to renewing or replacing existing coverages due to changes in your life which can be quite costly if you aren’t prepared! As far as benefits go, it helps us keep track of our costs and stay compliant within our state regulations. Additionally, we use this program to determine what discounts are available from our carriers and how much money we're actually saving each month. We’re able to easily access all information without having to email back-and-forth between departments in order to get answers.