Unit received well packaged with no damage or indication that it was a return. However, the marketing claims and the price of this device do not match. It's advertised as a quiet block, but nothing of the sort. This unit is louder than a $120 GE window unit (the GE unit photo is actually nearly 10 decibels quieter). All of the plastic panels and vents in this unit are cheaply made and rattle in place. This device is heavier and larger than similar BTU devices and barely fits in the same window as a standard $129 no-frills GE device. I will not be returning this unit as I have already thrown away the packaging (unfortunately, I assumed it would live up to its claim). Just buy standard window units for your money, this thing doesn't cost three times as much money.
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