The ability to track all of our marketing efforts in one place is great! I like that we have access from any device at anytime with no additional software required (other than an internet browser). There are some minor bugs but nothing major when it comes down to using this product daily for my business needs such as email campaigns etc.. This system has allowed us more control over what's being sent out so far which helps keep up customer service standards without having too many employees dedicated solely towards just keeping customers happy/satisfied.