I like how easy this is to get started using! The support team was super helpful getting me up & running quickly so we could start reaching out into our community (which has been great!). They are also constantly updating things as they become available which helps us be ready when something comes along or if there's an issue/change coming down from HQ. My only real dislike would have to go towards their pricing structure--it seems very high compared even other platforms within its class. For example one tool offers everything free while others charge $500+. Our organization does not make enough money where such expenses come across but maybe someday? As far as implementation goes my biggest hurdle wasn’t really anything specific here—I think just having people who know what each step entails makes all difference since many times someone will say.